Password sharing for IT teams and MSPs who are tired of “I’ll text it to you”

The usual wayReset it, then read it out on a call or paste it into the ticket reply, where it sits in the ticket history and the user’s inbox.

With ShareShieldPaste the temporary password, set one view and a four-hour expiry, add a passcode and read the passcode out on the call. Put the link in the ticket reply. When the user opens it, the password is deleted, and the ticket history holds a dead link.

The usual wayThe client’s office manager emails you the global admin password and the domain registrar login, copied to two colleagues for good measure.

With ShareShieldSend them a secret request for each credential. They fill in a one-time form, and the password lands in your ShareShield account instead of three inboxes. Recovery codes and certificate files can come back as files on Standard and above.

The usual waySomeone pastes it into the incident channel, where everyone in the channel now has it.

With ShareShieldSend it to the engineer as a recipients-only secret. Only their verified address can open it, and the audit log shows who sent it, to whom, and when it was opened. Rotate it once the incident is closed, as you would anyway.

The usual wayA spreadsheet of logins, emailed as an attachment, with “please change these” in the body.

With ShareShieldSend each account as its own secret, or the export as a file secret, emailed straight to the client’s named contact and locked to them. Ask them to change each password as they receive it. Your record of the handover is in the audit log, not in your sent folder.